You may remember I used to post a lot about playing Second Life. I did enjoy the game quite a bit. I haven’t had any broadband for many months, which you would have also seen. But, now that I do I cannot get into Second Life.
My account is locked out. A friend tells me that Second Life had a security scare (well many) so they forced everyone to reset their passwords and locked all accounts. Well, logging onto the game gives an error that the account is locked and “Please go to this webpage to reset your account”. When you do it emails a link to reset your password. However, when you click the link it says “Please contact Tech Support” as the link doesn’t work.
I emailled them and after a week (!) they said they couldn’t help me via email and that I had to ring up.
Well, I woke up early Saturday morning and called them (USA time was about 4pm). The announcement was there is a “5-6 minute delay”. I stayed on the line for 10 minutes when it dropped to Voicemail and asked to leave a message, so I rang back again and the same thing happened (no 5-6 minute delay.. it’s much longer) and eventually it timed out again and dropped to Voicemail (Lucky it’s a Toll-free number!). I left a message.
A few days later I still had not heard back so did it all over again. Only this time I rang back another 4 times and was on hold 10 minutes each time until it dropped out. 5-6 minutes seems rather an understatement. After the last call I left a message again with my character name, my real name, my phone number and a description of the issue.
I’ve still not heard back after all this time. No emails. No phonecalls (I left both my mobile and home number). They just ignore Tech Support requests all together.
Well, SL chews up a TON of bandwidth and since I only have 2Gb per month I may as well give it a miss. The only way back in is to create a new character, which isn’t that big of an issue since there was only two people I really talked to in the game.. one rarely and one often.. but I don’t think I’ll bother.
